Terms

These terms cover the use of this website and the introduction service it provides. Read them before you send a request.

What this site is, and what it is not

This site takes requests from homeowners, tenants, landlords, managing agents, associations, buyers and sellers, and introduces them to local contractors for mold assessment and moisture surveys, mold removal, and water damage drying across New Orleans, the surrounding parishes and the North Shore towns across Lake Pontchartrain. That is the whole of what it does.

We do not carry out the work, we do not price or quote it, we do not supervise it, and we do not warrant its outcome. The contractor you are introduced to performs the work, holds the trade licenses and the insurance the work requires, sets their own price, and contracts with you directly.

There is no telephone line on this site

This site publishes no phone number and operates no call center. The request form is the only way to reach us, and everything from our side comes back in writing. Nothing on these pages should be read as a promise that somebody will telephone you, or that anyone here can be reached by phone at any hour.

What that means for a price

Nothing on this site is a quotation. Any figure mentioned before a contractor has seen the property is an indication of what work of that kind tends to cost, not an offer. The binding number is the one the contractor puts in writing to you, and the agreement for the work is between you and them.

Mold work in Louisiana, and what licensed means here

Louisiana licenses one thing in this trade, and it is mold remediation. R.S. 37:2150.1(11) defines a mold remediation contractor as a person whose mold work costs more than seven thousand five hundred dollars in labor and materials, and R.S. 37:2150.1(4)(a)(iv) makes a state license required for any mold remediation where the entire cost exceeds that figure. The state issues no license to assess, inspect or test for mold; the license it issues covers remediation alone. Nothing on this site should be read as a claim that such a credential exists, or that anybody holds one.

R.S. 37:2156.1(G) sets out what the license that does exist proves: at least twenty-four hours of board approved training in mold remediation and basic mold assessment, workers' compensation cover, and liability insurance of at least fifty thousand dollars, with R.S. 37:2156.1(B)(2) adding a net worth of twenty-five thousand dollars. That is a real floor and it is a low one. It is not a statement by the state about the quality of anyone's work.

Where this site says licensed and insured, it means the trade licenses that the job in question requires, together with the insurance behind them, held by the contractor who carries the work out. It is never a claim about us: this operation performs no work and holds no trade license. You can check any contractor against the Louisiana State Licensing Board for Contractors' own public Contractor Search, by name, license number, city or parish, at arlspublic.lslbc.louisiana.gov. The board notes that its search returns only currently active licenses and may not reflect very recent changes.

Why the assessment and the removal are arranged separately

R.S. 37:2158(A)(19)(c) makes it a violation for a mold remediation contractor to perform both mold assessment and mold remediation on the same property, and subsection (d) extends that to owning an interest in both the entity that assesses and the entity that removes. Subsection (a) requires a written report to each person served for compensation. Those duties attach to the regulated person, and R.S. 37:2150.1(11) defines that person by the size of the job, so below seven thousand five hundred dollars they reach nobody. R.S. 37:2158(B)(1) provides that any division of a contract made to avoid a licensing threshold is disregarded and the parts treated as one.

We keep the assessment and the removal in different hands at every price, including below the threshold, where nothing in state law requires it. That is a commitment about how we arrange an introduction, not a statement about the law, and the law may change.

It is also not a promise about an outcome. No house in this climate can be made immune to mold, and the EPA says plainly that there is no practical way to remove every mold spore from an indoor space and that the way to control indoor growth is to control moisture. Any company that tells you otherwise is describing a sale rather than a building.

The information on these pages

The climate, soil, elevation, housing, flood and regulatory statements on this site carry a visible source and the date it was checked. They are published as general information to help you work out what to do next. They are not a substitute for an inspection of your own property, for legal advice about your position as an owner, a tenant or a board member, or for medical advice, and nothing here is a statement about anyone's health. Statutes are amended, federal datasets are revised and sources are relocated, so where a statement matters to a decision you are about to make, follow the link and read it yourself.

Limits of our responsibility

We are responsible for making the introduction and for handling your details as the Privacy Policy describes. Responsibility for the standard of the work, for the timetable, for permits and parish or municipal approvals, for compliance with the building, electrical, plumbing and licensing rules that apply, and for anything that goes wrong in the course of the job, rests with the contractor who carried it out and with the agreement you signed with them. Where the law allows a limit to be set, our liability in connection with this site and with an introduction made through it is limited to the amount we received in connection with your request.

Acceptable use

Do not send requests for properties you have no connection to, do not send contact details that are not yours or are not real, and do not use the form to send commercial solicitations. We may decline to pass a request on.

Governing law

These terms, and any dispute arising out of them or out of the use of this site, are governed by the laws of the State of Louisiana, and the courts of Louisiana have jurisdiction.

Changes

These terms may be updated. The version published on this page is the one that applies.